Customers the reason why all industries thrive with their business
A company can be a big one and have a lot of customers as well as a small tea stall can also have a lot of customers important is not the quantity but the quality of customer service one gives
Very recently my nukkad chai shop added benches to sit and a radio with old Hindi songs playing. To up his quotient he even extended his work timings till v late . If a person doesn’t have change he gives them tea keeping the money pending and what is most important is his perpetual smile his warmth and eagerness to serve people with same gusto
In today world people have become a big mechanical due to stress but improvements have to be done and they are being done slowly
Very recently my very young and proficient boss came up with the idea to be more personalised in approach to people with simple things like a warm greeting remembering of person name escorting people out and simply asking how are you?
I stayed in hotel recently where the lift man and the housekeeping staff was much more courteous and warm than anyone in the hotel . They had a very warm smile they asked if everything was okay asked for any concerns if we had and last but not least said do let them know at any time if anything is needed
Today is a competitive world with the best in each industry. Who is it will be strong but long player is the one who gives the best customer service it could be a simple warm greeting a extra mile to be different an extra effort to satiate customers choices. One golden rule is to be calm even if we get irate with certain situations. Cross talking amongst each other is a totally unprofessional. When we are working we have to put our best foot coward each day with best ability to satisfy customers.
In a large and humongous country like ours we all are running to satisfy needs and to make ends meet that is good. We all need to in our own way have a bit personalised touch to upgrade customer service. Whatever post you are on never hesitate to go extra bit to make a customer happy as he or she will get you many more
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