How to Get a Refund for the RCB vs KKR 2025 IPL Match at Chinnaswamy Stadium – A Complete Guide
The 2025 edition of the Indian Premier League (IPL) has delivered its share of thrilling matches, nail-biting finishes, and electrifying moments. However, not every game went as planned. One such unfortunate event was the much-anticipated clash between Royal Challengers Bengaluru (RCB) and Kolkata Knight Riders (KKR), scheduled for May 17, 2025, at the iconic M. Chinnaswamy Stadium in Bengaluru. Nature had other plans, and continuous rain washed out the entire match without a single ball being bowled.
For thousands of fans who bought tickets, made their way to the stadium, or waited with excitement from their homes, this washout came as a major disappointment. The good news, however, is that Royal Challengers Bengaluru has officially announced a ticket refund policy for the affected match. This blog offers a step-by-step, complete guide to help ticket holders secure their refunds smoothly.
Why Was the Match Washed Out?
Bengaluru experienced a spell of continuous rainfall in mid-May, with heavy showers drenching the city throughout the weekend. Despite efforts by the ground staff at Chinnaswamy Stadium, the wet outfield and unrelenting weather meant the umpires had no choice but to call off the game. No toss took place, and both teams shared points as per IPL rules.
RCB’s Official Statement
RCB was quick to respond with an announcement across their official platforms. In a statement posted on their website and social media, RCB confirmed:
“All valid ticket holders for the May 17 match against Kolkata Knight Riders will be eligible for a full refund, subject to terms and conditions. Complimentary passes and hospitality tickets issued by the franchise will not be eligible.”
This announcement brought a sense of relief to disappointed fans who had spent their money to witness one of the season’s most awaited clashes.
Who Is Eligible for a Refund?
Before diving into the refund process, it is important to understand who qualifies for reimbursement.
✅ Eligible for Refund:
- Fans who purchased tickets through official ticketing partners like Ticketgenie or the RCB website.
- Those holding valid physical or digital tickets for the May 17 RCB vs KKR match.
- Buyers who retained their original payment proof or ticket confirmation.
❌ Not Eligible for Refund:
- Holders of complimentary or sponsor-issued tickets.
- Fans who lost their physical tickets or cannot produce a valid booking confirmation.
- Third-party ticket purchases through unofficial resellers or black market sources.
Refund Process for Online Ticket Holders
Most RCB fans today opt for online booking through platforms like Ticketgenie or Paytm Insider. Here’s how the refund process works for online bookings:
Step 1: Wait for Automatic Refund
RCB has confirmed that for all valid online purchases, the refund will be processed automatically. No action is needed from the ticket holder’s side initially.
Step 2: Timeline
Refunds are being processed within 10 working days of the announcement. This means fans should expect their money back by May 31, 2025, at the latest.
Step 3: Mode of Refund
The amount will be credited to the original payment method used during ticket purchase. This could be a credit card, UPI, or net banking account.
Step 4: Didn’t Receive Refund?
If you haven’t received your refund by the given deadline:
- Email: refund@ticketgenie.in
- Subject: “RCB vs KKR Refund Not Received – [Your Booking ID]”
- Attach: Screenshot of ticket confirmation, payment receipt, and booking ID.
Make sure to send the email from the same ID used during booking for faster verification.
Refund Process for Physical Ticket Holders
Though digital tickets have gained popularity, some fans still purchase tickets offline from stadium counters or retail partners. If you’re one of them, here’s what to do:
Step 1: Keep Your Ticket Safe
The original physical ticket is your only proof of purchase. Refunds will not be issued if the ticket is lost, damaged, or tampered with.
Step 2: Visit the Official Counter
Refunds for offline tickets must be claimed from the same outlet where the ticket was purchased. These include:
- M. Chinnaswamy Stadium ticket counters
- Official retail stores designated by RCB
Step 3: Fill Out the Refund Form
You may be asked to fill out a short refund request form along with identity proof.
Step 4: Get the Refund
Once validated, your refund will be processed either in cash or transferred to your bank account, depending on the ticketing partner’s policies.
Important Points to Remember
- No refund for partial matches: If even one over was played, standard refund policies don’t apply. In this case, since no ball was bowled, a full refund is applicable.
- Hospitality ticket holders: If you purchased a premium experience ticket (with food & lounge access), contact the RCB hospitality team directly.
- Bulk Bookings: For corporate or group bookings, the booking authority (HR, event manager, etc.) must apply on behalf of all attendees.
Contact Details for Assistance
If you face any issues during the refund process, here are the key contacts:
- General Support: rcbtickets@ticketgenie.in
- Refund Escalation: refund@ticketgenie.in
- RCB Official Website: www.royalchallengers.com
- Twitter/X: @RCBTweets
Final Thoughts
Cricket is a game of glorious uncertainties—both on and off the field. While the RCB vs KKR game was a victim of nature’s unpredictability, the swift response by RCB management shows their commitment to fan satisfaction. For those who missed out on the stadium experience, the refund ensures financial fairness.
More importantly, this incident also serves as a reminder for fans to always buy tickets through authorized platforms and preserve booking details safely. As IPL 2025 marches toward its climactic playoffs, let’s hope the rains spare the remaining fixtures and fans get their fair share of action.
Stay tuned for more updates from the IPL and the world of cricket. And if you’ve been affected by the rainout, follow the above steps and claim your rightful refund today!
